Let’s face it. At some time or another, you’re going to need to open up a support ticket with Amazon Seller Support in order to fix an issue that’s impacting your Amazon business. The good news is that Amazon has multiple options in order for you to get the support you need. The bad news is that sometimes it can be hard to find where to get that help.
In the video below, I’ll show you how to open up a Seller Support ticket via email and via a phone call. Since recently Amazon has updated their support user interface, I wanted to make an up-to-date video on how everything looks and works. The latest updates to Seller Support do make it easier to find solutions to the most common issues, but also make it a little harder to connect with a live person, if necessary. I’ll show you live on my computer screen where to go, what to click on, and how to find the help you’re needing.
Be sure to watch this video in full screen mode to better see the screen share walk-through of how to open up a help ticket in Seller Central.
When it comes to fixing problems in our business, remember to take a deep breath before any communication with Amazon. I know having to deal with any type of issue can be frustrating and even somewhat mentally draining, but it can be just as hard for an Amazon Seller Rep to try and understand thousands of different problems and then be held responsible for finding the solution in a timely manner for all of them.
Remember, when dealing with any Seller Support team member, they are working their hardest and doing their best to help you find the solution that works best for you. Sure, as with any business with hundreds of thousands of employees (right now Amazon has about 600,000 reported employees around the world), there are bound to be a few bad apples that probably won’t be working for Amazon much longer, but for the most part the Seller Support Reps are hard working individuals who need as much patience and respect from you as you need from them. In the end, mutual respect and patience will be what helps you find the solution you need the fastest.
Ok, how about we transition to something more fun! How would you like a free ebook that will help you even more with handling issues within Seller Central? If you’re looking to learn how to deal with reimbursements, refunds, and other possible Amazon glitches, then grab your copy of our book, Seller Central Tips. My favorite chapter is the one focused on the magic words to use with Seller Central Reps to best communicate and get the results you’re looking for. The book will also help you deal with stranded inventory, get reimbursed for lost or damaged items, and even deal with FBA shipment issues. It’s free to all who join the Full-Time FBA newsletter. Get it today.
So what about you? How have you best found solutions to your Amazon FBA problems via Seller Support? I know we could all share stories of how a Seller Support Rep has let us down, but let’s instead share a few of how a Seller Support Rep has helped us – even some who went above and beyond! I’d love to hear those stories. Comment below with your positive stories.
If you’re ready to start your Amazon FBA business with a solid plan that will lead you toward long-term success, then I invite you to check out the JumpStart Amazon course.
In JumpStart Amazon, you will know exactly, step-by-step, how to build up a successful Amazon FBA business from scratch. From setting up your seller account to finding profitable inventory to knowing how to best use your profits, I’ll show you the proven strategies for how to start your Amazon FBA business off on the right foot.
After you experience JumpStart Amazon, you’ll be able to:
- Understand multiple proven strategies to find profitable inventory that sells quickly on Amazon
- Know the right steps that will help make your first Amazon paycheck a big one
- Easily decipher the most misunderstood aspect of selling on Amazon
- Recognize the right inventory items to sell and which ones you should avoid
- Handle brand and category restrictions with ease so that you can sell even more products
- Know the biggest problem with sourcing inventory (and how to overcome it)
- Know the strategies to have your products sell more often than your competition.
- and so much more!
Stephen, thank you so much for your video info on how to begin the process of becoming a seller FBA via Amazon. Your video is really excellent and encouraging! Good pointers regarding questions someone will have beginning the exciting adventure of selling via Amazon, such as myself.. Also excellent focus on all that surrounds a new venture, such as how best to get help from a support agent, while being concise and respectful.Thank you for the free downloads. My best to you and your family. Toni Anderson
I can’t access my Amazon Seller account nor charge my password do you know how can I get help from amazon? I tried to contact amazon through amazon website but they told they can’t help me.
If you’re in the US or Canada, call this number: 1-800-372-8066.
If you’re outside of US or Canada, call this number: 1-206-922-0880
I hope this helps!
Hey Stephen! You were actually the first FBA video I watched 3 years ago! I started pretty fast, but got lazy and stopped. So I come back in today to upgrade back to a professional account and get “your account is inactive due to invalid payment. Please update payment info.” I forgot to update the CA and MX payment info since my card had expired. But I had already changed the card on the US side. After updating CA and MX, I’m still showing inactive. Does this take a little time to get fixed and reactivated? I’m ready to go on grocery and have found a few home runs already! I’m probably being impatient, but wanted to make sure I didnt miss something?
Right now, Amazon is very busy with many out (either sick or for precautionary reasons) and most of what Amazon usually does is slower than usual. Be patient, but it never hurts to open a ticket and ask for updates if it feels way too long.
Another thing I’ve noticed is always that for many people, a bad credit score is the consequence of circumstances further than their control. For example they may have already been saddled through an illness and as a consequence they have substantial bills going to collections. It would be due to a work loss and the inability to work. Sometimes separation and divorce can send the funds in an opposite direction. Many thanks for sharing your ideas on this site.
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Thanks for the useful information on credit repair on all of this blog. What I would tell people would be to give up a mentality that they’ll buy now and pay out later. Like a society we tend to do that for many things. This includes holidays, furniture, along with items we wish. However, it is advisable to separate your current wants from the needs. If you are working to fix your credit score you really have to make some sacrifices. For example you are able to shop online to economize or you can check out second hand merchants instead of pricey department stores regarding clothing.
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Thanks for your submission. I would also like to remark that the first thing you will need to conduct is verify if you really need fixing credit. To do that you need to get your hands on a duplicate of your credit score. That should really not be difficult, because government mandates that you are allowed to obtain one no cost copy of your own credit report every year. You just have to request the right men and women. You can either find out from the website for the Federal Trade Commission or even contact one of the main credit agencies specifically.
I’ve really noticed that credit improvement activity needs to be conducted with techniques. If not, chances are you’ll find yourself damaging your rating. In order to succeed in fixing to your credit rating you have to ensure that from this moment you pay all your monthly dues promptly in advance of their appointed date. Really it is significant since by not really accomplishing so, all other actions that you will take to improve your credit ranking will not be helpful. Thanks for expressing your ideas.
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One thing is always that one of the most frequent incentives for applying your credit cards is a cash-back and also rebate provision. Generally, you’ll receive 1-5 back upon various expenses. Depending on the card, you may get 1 again on most buying, and 5 again on expenditures made on convenience stores, gasoline stations, grocery stores as well as ‘member merchants’.
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Currently it appears like BlogEngine is the preferred blogging platform out there right now. (from what I’ve read) Is that what you are using on your blog?
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